Hi Alicia,
We're sorry you're unhappy with your bag. We have many 5 star reviews from others who've purchased this bag exactly for its lightweight and large capacity. Regarding your specific comments above, the headline on our Sales Item page is this:
CLOSEOUT SALE ITEMS
** ALL SALES FINAL. NO RETURNS. NO EXCHANGES **
With that as a headline we're surprised that you're surprised you could not return or exchange the bag. As for the thin and lightweight leather, we actually put that in the name of the bag itself, 'Media Lightweight Handmade Crossbody Bag.' We also have it in the first line of the product description, 'I've been looking all over for a great looking mid-sized leather bag that carries a lot is really light weight!'
No one likes getting a one star review and many companies simply take them down. We don't. We're leaving it up along with our explanation herein so existing and prospective customers can judge for themselves with full transparency.
Thank you again for giving us a try.
Scott & Stephanie